Portal Terms of Service
Draft for legal review — not yet effective Prepared: 15 August 2026
These terms apply only to the B5.LY Business Portal (the Portal). They do not apply to the consumer assessment service on bigfive.ly.
1. Who we are
The Portal is operated by GLORIAPR Ltd, trading as BigFive / B5.LY where applicable (we, us, our).
- Company number: 16313878
- Address: Office 12012, 182–184 High Street North, East Ham, London E6 2JA, United Kingdom
- Support: Support@b5.ly
2. Who may use the Portal
You must be at least 18 and have authority to accept these terms for yourself or your organisation. The Portal is for professional use by coaches, HR practitioners, consultants, organisations, and similar service providers. You are responsible for your staff, invited participants, and lawful use of the Portal.
3. What the Portal provides
The Portal lets you invite participants, track completion, create and reuse report templates, generate reports, and use available coaching, HR, leadership, team, and relationship tools. Available features may evolve, but a credit pack does not determine which Portal modules you may access.
4. Accounts and security
Provide accurate information, keep credentials confidential, and notify us promptly of suspected unauthorised access. One person must not create multiple accounts to obtain repeated welcome credits. We may use email verification, bot protection, and risk controls to prevent abuse.
5. Free welcome credit
An eligible new account receives one free credit after completing the protected signup requirements, including email verification and acceptance of the current terms. No payment card is required. The welcome credit:
- may be granted only once per eligible account;
- expires 30 days after it is granted;
- cannot be transferred, exchanged for cash, or refunded; and
- may be withheld or removed where signup abuse, fraud, or ineligibility is identified.
6. How credits work
One credit is charged only when a permanent client report is generated successfully. A failed generation does not complete the charge. Credits are used from the eligible lot that expires soonest. Reports already generated do not expire merely because the credit used to create them, or another credit lot, later expires.
7. Credit-pack purchases
Self-service packs are one-time purchases, not subscriptions. The price, currency, pack quantity, and any tax are shown at checkout. Prices may change for future purchases; a change does not alter a completed order. Checkout is processed through Stripe. We do not charge you monthly or annually and do not automatically renew or replenish credits unless a separate feature is later offered and you expressly accept it.
Purchased credits expire 12 months after purchase. We plan to send reminders approximately 90, 30, and 7 days before expiry, but you remain responsible for monitoring the expiry dates shown in the Portal.
8. Custom Volume
For larger or procurement-led purchases, we may issue a separate quotation, order form, invoice, or Stripe Payment Link. Unless a signed agreement states otherwise, Custom Volume credits follow the same 12-month expiry rule. If a signed agreement conflicts with these terms, that agreement controls only for the conflicting subject.
9. Refunds, reversals, and disputes
Except where the law requires otherwise, completed self-service credit purchases are non-refundable. We will review verified duplicate charges, payment errors, account compromise, or our inability to deliver the purchased service. A refund, chargeback, or lost dispute may remove unused credits from the related purchase. If related credits have already been used, the account may show a credit debt and report generation may be paused until it is resolved. Existing reports are not deleted solely because of a financial reversal.
10. Your participants and data responsibilities
You decide whom to invite and why. For participant personal data, you generally act as controller and we act as processor on your documented instructions. You must provide appropriate notices, have a lawful basis, honour data-subject rights, and avoid uploading data you are not authorised to process. A Data Processing Agreement is available from Support@b5.ly.
11. Responsible use of assessments
Reports provide structured information, not medical advice, diagnosis, or a guaranteed prediction of performance or compatibility. Do not use a report as the sole basis for hiring, dismissal, promotion, clinical, legal, credit, or other high-impact decisions. Apply qualified human judgement, relevant evidence, and applicable law.
12. Acceptable use
Do not use the Portal to break the law, discriminate unlawfully, harass, deceive, infringe rights, probe security, introduce malicious code, resell access without permission, or interfere with other users. Do not attempt to bypass credit charging, account limits, or access controls.
13. Intellectual property and report use
We and our licensors retain rights in the Portal, assessment methodology, scoring, software, designs, and underlying content. We grant you a limited, non-exclusive, non-transferable right to use the Portal during your account’s active use. You may share generated reports with the relevant client or within your organisation, subject to privacy law and appropriate security.
14. Availability, support, and changes
We aim to provide a reliable service but do not promise uninterrupted availability. Maintenance, security work, provider incidents, and product changes may affect access. Support is available through the channels shown in the Portal. We may change features where reasonably necessary and will provide appropriate notice of material changes that affect purchased services.
15. Suspension, closure, and export
We may suspend access to investigate security, fraud, payment disputes, unlawful use, or a material breach. You may ask us to close your account. Unless law, security, or an active dispute requires otherwise, we will provide a reasonable opportunity—normally 30 days—to export available reports and data before deletion or de-identification under the Privacy Policy.
16. Disclaimers and liability
To the fullest extent permitted by law, the Portal is provided “as is” and “as available.” We are not liable for indirect, incidental, special, consequential, or punitive loss, or loss of profit, revenue, goodwill, or opportunity. Our total aggregate liability connected with the Portal will not exceed the amount you paid us for Portal services in the 12 months before the event giving rise to the claim. Nothing excludes liability that cannot lawfully be excluded.
17. Indemnity
You will indemnify us against third-party claims and reasonable costs arising from your unlawful use, your breach of these terms, your participant invitations, or your handling and onward sharing of participant data and reports, except to the extent caused by our breach.
18. Changes, governing law, and contact
We may update these terms and will state the effective date of the new version. Material changes will be communicated through the Portal or email where reasonably practical. These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to rights that applicable law does not allow you to waive.
Questions: Support@b5.ly